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    Frequently Asked Questions

    We’ve compiled frequently asked questions regarding PITO’s products and services, along with answers that will help you better understand how we can address your various product needs.

    General

    Are you a factory or trading company?

    We are a manufacturer with designing, manufacturing, marketing and exporting

    Where is your factory located ?

    Our factory is located in Chaozhou, China,our office with there showrooms in guangzhou China. We can pick you up from airport,hotel to visit factory and showrooms if you need.

    Products

    How long is your production time?

    Usually 30days after deposit if the stocks are unavailable.Can send within 7days if in stocks.And please noted that:the delivery time will be relatively extended during hot sale season and the chinese new year.

    What kind of material are your products made in?

    Bone China and high temperatures porcelain. For the quality grade : bone china > high temperatures porcelain. If you would like to know more details,pls feel free to contact us directly.

    Customization

    Can you make customized logo or design?

    Yes,for logo usually request each size 200 pcs in several items,for new shape,minimum order quantity is 1000pcs above.

    Service

    Can I have a samples before order?

    Yes, We could provide sample for material and quality inspect with the freight collected.

    Payment

    What types of payment do you accept?

    We accept 30% deposit before production, 70% balance before delivery; For customized logo or design, 50% deposit would be requested.

    Shipping

    How about your packing,is it possible to ensure the safety of the products?

    Standard export package,usually lined with bubble paper and packed in cartons,also can be packed according to your reques

    Provide You with the Best Tableware Solution.

    Elevate your brand with exceptional porcelain tableware with PITO. Talk to our team today and get started!

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    Get Free Samples

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